Yes, you can return or exchange almost anything within 30 days of purchase, no questions asked. You will pay return shipping unless an extenuating circumstance applies, please see Damaged & Broken Items for more information.

Custom pieces for which material has been special ordered (gold, platinum, diamonds, etc) are not eligible for refunds or returns due to the non-refundable cost associated with procuring the material.

I take pride in my work and want you to be completely happy with your purchase. If your piece is faulty (ie. has a broken clasp or stones fell out) you have the option of a return, replacement or repair within 30 days of delivery. If it's a minor inconvenience rather than a dealbreaker, I will refund you 50% of the purchase price.

In the unlikely event of an item being damaged during shipping, I will work with you to make it right. This only applies to the item you purchased, not the external packaging. Unfortunately, I do not have control of a mail carrier tossing the box over a fence and denting it.

If the item is damaged due to an accident, I can do my best to repair it for a fee. You will pay shipping both ways in this case. Please send an email to info@oncebittenjewelry.com with photos of the damage.

Because of the nature of my work, some rings are difficult or impossible to re-size. Please send an email to info@oncebittenjewelry.com to discuss the options pertaining to your piece.

If your ring is the correct size ordered, but it does not fit how you would like it to I offer resizing or reworking for a fee on designs that are able to be altered. You can also make a return or exchange for a different item. In this case, you would pay shipping both ways.

If your ring measures the wrong size, I will resize or recreate it for free and pay shipping both ways.

Discounts cannot be applied to past or future orders outside of the active promotion timeframe, no exceptions.